You have questions, we have answers.
Return domestic and international flights, accommodation and airport transfers are included in our lay-by packages. We do not layby flights separately.
Lay-by plans are for a minimum of 3 months and a maximum of 22 months.
Travel must be booked at least Five (5) months in advance, giving you three (3) months to layby your holiday, as final balance must be completed two (2) months prior to departure.
Deposits are not required for holiday packages. However, cruise packages usually require a deposit.
Your first instalment can start on no later than 1 month from booking date.
Balance on your layby plan is available in your travel account. Please log in to view updates.
You can choose weekly, fortnightly or monthly instalments.
A miminum fee of AUD$200 per person, plus 100% of any deposits, booking fees and/or payments we have made on your behalf to third party suppliers. There will be no charge if you cancel your order before payments have commenced. All cancellation requests must be made in writing to firstname.lastname@example.org.
A change fee of $55 per change, per booking applies, plus 100% of any applicable supplier fees. All change requests must be made in writing to email@example.com.
We use a secure gateway for payments. You can use Debit Success, Debit or Credit Cards, we accept Visa or Master Card. We do not accept Amex or Diners. We do not hold your personal payment details on our website.
Please arrive at the airport 60 minutes prior to departure.
Domestic departures from international terminal Please arrive at the airport 3 hours prior to departure.
International flights Please arrive at your terminal 3 hours prior to departure.
We only use premium full service airlines such as Qantas, United, Hawaiian, Thai Airways, Virgin and Jetstar for example. If you have a preferred airline please contact us with your request.
Baggage allowance is included in your holiday package of up to 20kgs per adult or child occupying a paid seat. Infants will only include 1 piece of hand luggage. Details will be provided with your final travel documentation.
Meals are included on all International flights but only some domestic flights. Details will be provided with your final travel documentation. For special requests, please contact us prior to departure.
All of our packages include Economy Airfares. To upgrade or reserve a particular seat please contact us and quote your booking reference number. Additional charges may apply.
Upgrades using Frequent Flyer points is not possible on our website. You may be able to upgrade with the airline once your booking is confirmed. Please contact us and quote your booking reference number.
We attempt to book direct flights only, however this can vary depending on flight availability and departure times. Please check your itinerary.
Free WIFI areas can be found at most hotels. Additional charges may apply.
Room types are available when you customise your layby. To request inter-connecting rooms please contact us and quote your booking reference number.
Breakfast is included when specified in your booking.
Extra bedding or cots can be requested. Please contact us and quote your booking reference number.
Most hotels detail their amenities on their website, these can include gym, spa, restaurants, pools and bar areas.
Check-in/ check-out times vary at each hotel. To check times or request an early check-in or late check-out please contact us and quote your booking reference number.
Mandatory resort fees may apply and must be paid directly to the hotel upon check-in. If applicable these will be indicated at time of booking.
A security deposit is required upon check in to cover incidentals during your stay.
Final itineraries include details of your trip, travel documentation and e-tickets. You will receive this via email and/or post at least 4 weeks prior to departure.
Design your own holidays are available if you can’t find what you’re looking for. We can organise multiple stop-overs and hotels. Please complete a Design Your Own form with your desired destination(s). For complex itineraries or where more than one city is required, a consultation fee of AUD$55 applies. The consultation service fee will be deducted off your booking.
Personal accounts can be created with a user name and password. You can create and access your travel account at any time to check on your layby paymeny plan & review your itinerary.
We recommend insurance to help protect your holiday against any unforeseen emergencies during your layby and for the duration of your holiday. LayAway Travel offers their customers a 15% discount on your travel insurance needs. Please use the link provided to enjoy this discount and ensure you are covered. Sure Save Travel Insurance
Promotion codes can be used in the box provided as you finalise your booking. Only 1 promotion code can be applied to each layby booking. Please check the expiry date.
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If you can’t find what you’re looking for please provide details of your enquiry by visiting our Design Your Own page.
Some International destinations, like the USA, require travel visas for entry. LayAway Travel does not organise this for you, however we are here to give you advise. Check here for visa requirements to your destination(s) http://visalink.com.au/visa-quick-check